Commercial Cleaning Information
We offer multi-layer cleaning, tidying and organizing on a one-time, occasional or regularly scheduled (weekly, bi-weekly, and monthly) basis. Our mission is to give you the gift of time by providing high quality, ecofriendly home cleaning services. We create customized cleaning packages based on your individual needs.
Voila’s pricing is based on square footage, the type of cleaning, the frequency, and the client’s budget. Depending on the individual client’s need and budget there are a few things we ask our clients to consider. If you are looking to have an in-depth cleaning while staying with-in your budget, we recommend you pick-up or put away any dishes, items on desks, Etc.
First Time and Occasional Cleaning
All first time or occasional cleanings require more time and effort due to the accumulation of old dirt, dust and stains. Every business is different and unique and in some cases the first time or occasional clean can take anywhere from 2-4 times longer than a regular scheduled maintenance cleaning.
Regular Scheduled Cleaning
Maintenance cleanings will be placed in a weekly, bi-weekly, or monthly reoccurring schedule. Regular maintenance cleaning will reduce the amount of time required to clean per visit.
Cleaning Check List
Dust ceilings and ceiling fans, get rid of cobwebs
Clean trim, baseboards, window frames, and doorframes
Dust handrails, mantels, and other various woodwork
Clean sides and tops of doors
Remove any paint, mud, and debris from hinges
Clean interior masonry (brick, rock, marble)
Clean windows ( inside glass, tracks, frames) and remove any stickers
Clean light fixtures and bulbs
Clean electrical switches and outlets
Cabinets and closets cleaned inside and out
Doors cleaned front and back, tops and sides
Remove and dispose of any protective plastic film
Remove floor vents so that you can vacuum ducts
Clean floors (vacuum & mopping)
Remove and dispose of all garbage and debris
Can I reschedule my regular maintenance cleans?
Yes, rescheduling a scheduled cleaning will not affect the reoccurring cleaning arrangements, unless requested and there is availability. To avoid a $25 rescheduling fee please provide notice within 3 business days.
Something came up - can I cancel my scheduled cleaning?
Yes, please provide notice within 3 business days to reschedule/cancel your scheduled cleaning to avoid a $25 fee.
What forms of payment do you accept?
All clients can make payments by cheque, cash, and E-Transfers. All payments are due at the time of the service. Regular scheduled clients can provide post-dated cheques in advance if they prefer. A fee of $35 is applied to all returned checks (insufficient funds). Late fees will accrue on outstanding balances. Submit E-Transfer to firstname.lastname@example.org
How will Voila! employees enter to clean?
In order to ensure uninterrupted service and avoid a lockout fee of $35 we ask our clients to provide reliable access to their business. Prior to arrival we require you to specify the entrance, security code (if applicable) and key. All keys are coded by color and kept in a secure lockbox in our Voila office. All Voila employees are insured and bonded.
Can Voila! remove my recycling?
Voila would like to offer our customers the option to have their recycling removed for a small additional fee. The fee will differ for each client depending on the amount of recycling and if we need to sort the paper, plastic, cardboard & bottles.
Should I leave a tip?
As with many service professionals, tipping is greatly appreciated. A gratuity or a pleasant note is a great way to tell the team you appreciate their hard work.
I'm not satisfied with the quality of service provided. Do you have a quality assurance policy?
If the client is not satisfied in any area of service Voila provided, please notify us within 24 hours of the service.
In the case of unsatisfactory cleaning, we will re-clean the area at no additional charge.
Does Voila have a Covid -19 Policy?
Yes, all our customers are required to fill review and sign off on our COVID-19 policy prior to the scheduled cleaning.