Residential Cleaning Information

We offer multi-layer cleaning, tidying and organizing on a one-time, occasional or regularly scheduled (weekly, bi-weekly, and monthly) basis. Our mission is to give you the gift of time by providing high quality, ecofriendly home cleaning services. We create customized cleaning packages based on your individual needs.

Voila’s pricing is based on square footage, the type of cleaning, the frequency, and the client’s budget. Depending on the individual client’s need and budget there are a few things we ask our clients to consider. If you are looking to have an in-depth cleaning while staying with-in your budget, we recommend you pick-up or put away any clothing, toys, dishes, Etc.

First Time and Occasional Cleaning

All first time or occasional cleanings require more time and effort due to the accumulation of old dirt, dust and stains. Every home is different and unique and in some cases the first time or occasional clean can take anywhere from 2-4 times longer than a regular scheduled maintenance cleaning.

 

 

Regular Scheduled Cleaning

Maintenance cleanings will be placed in a weekly, bi-weekly, or monthly reoccurring schedule. Regular maintenance cleaning will reduce the amount of time required to clean per visit. 

 

In the event of inclement weather, and schools are closed for the day, your cleaning will be reshedules. 

Cleaning Check List

Kitchen

Bedrooms

  • Countertops and backsplash cleaned

  • Cabinet fronts wiped down

  • Faucets cleaned and polished

  • Floor vacuumed and mopped

  • Exterior of appliances cleaned

  • Windowsills wiped down

  • Baseboards, window frames and doorframes dusted

  • Light switches and pantry door wiped down and sanitized

  • Dishes washed (large amounts of dishes will be considered extra)

  • Table and chairs washed/dusted

  • Floors vacuumed

  • Surfaces dusted

  • Mirrors cleaned

  • Windowsills wiped down

  • Light switches and doorknobs wiped down and sanitized

  • Baseboards, Heaters, window frames and doorframes dusted

  • Tidying up

Bathrooms

Other Living Areas, including Hallways and Stairs

  • Sinks scrubbed and sanitized

  • Tub and shower (only in ensuite bathroom), including shower walls, scrubbed and sanitized

  • Toilets cleaned and sanitized

  • Chrome faucets cleaned and polished

  • Vanity top cleaned

  • Mirrors cleaned

  • Windowsills wiped down

  • Baseboards, window frames and doorframes dusted

  • Floor swept/vacuumed and mopped

  • Light switches and doorknobs wiped down and sanitized

  • Surfaces dusted (ie. Coffee tables, end tables, mantles, bookshelves, etc.)

  • Furniture vacuumed or dusted

  • Cushions and pillows fluffed and straightened

  • Floors vacuumed and mopped

  • Baseboards, window frames and doorframes dusted

  • Windowsills wiped down and cobwebs removed

  • Tidying up

  • Light switches and doorknobs wiped down and sanitized

FAQ

Can I reschedule my regular maintenance cleans?

Yes, rescheduling a scheduled cleaning will not affect the reoccurring cleaning arrangements, unless requested and there is availability. To avoid a $25 rescheduling fee please provide notice within 3 business days.

Something came up - can I cancel my scheduled cleaning?

Yes, please provide notice within 3 business days to reschedule/cancel your scheduled cleaning to avoid a $25 fee.

What forms of payment do you accept?

All clients can make payments by cheque, cash, and E-Transfers. All payments are due at the time of the service. Regular scheduled clients can provide post-dated cheques in advance if they prefer. A fee of $35 is applied to all returned checks (insufficient funds). Late fees will accrue on outstanding balances.  Submit E-Transfer to info@voilasj.com

How will Voila! employees enter my home to clean?

In order to ensure uninterrupted service and avoid a lockout fee of $35 we ask our clients to provide reliable access to their residence.  Prior to arrival we require you to specify the entrance, security code (if applicable) and key. All keys are coded by color and kept in a secure lockbox in our Voila office. All Voila employees are insured and bonded.

Can Voila! remove my recycling?

Voila would like to offer our customers the option to have their recycling removed for a small additional fee. The fee will differ for each client depending on the amount of recycling and if we need to sort the paper, plastic, cardboard & bottles.

Should I leave a tip?

As with many service professionals, tipping is greatly appreciated. A gratuity or a pleasant note is a great way to tell the team you appreciate their hard work.

I'm not satisfied with an area that was cleaned. Do you have a quality assurance policy?

Yes, if you are not satisfied with any area the Voila team has cleaned, please notify us within 24 hours of the service. We will re-clean the area at no additional charge. 

139 Prince Edward Street

Saint John, NB E2L 3S3

info@voilasj.com

(506)647.0504

© Copyright 2018 Voila Cleaning Services | Site by Tidal Design Co.

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