Residential Cleaning Information

We offer multi-layer cleaning, tidying and organizing on a one-time, occasional or regularly scheduled (weekly, bi-weekly, and monthly) basis. Our mission is to give you the gift of time by providing high quality, ecofriendly home cleaning services. We create customized cleaning packages based on your individual needs.

Voila’s pricing is based on square footage, the type of cleaning, the frequency, and the client’s budget. Depending on the individual client’s need and budget there are a few things we ask our clients to consider. If you are looking to have an in-depth cleaning while staying with-in your budget, we recommend you pick-up or put away any clothing, toys, dishes, Etc.

First Time and Occasional Cleaning

All first time or occasional cleanings require more time and effort due to the accumulation of old dirt, dust and stains. Every home is different and unique and in some cases the first time or occasional clean can take anywhere from 2-4 times longer than a regular scheduled maintenance cleaning.

 

 

Regular Scheduled Cleaning

Maintenance cleanings will be placed in a weekly, bi-weekly, or monthly reoccurring schedule. Regular maintenance cleaning will reduce the amount of time required to clean per visit. 

 

In the event of inclement weather, and schools are closed for the day, your cleaning will be reshedules. 

Cleaning Check List

Kitchen

Bedrooms

Laundry Room

Living room/Den/Dining room

  • Oven

  • Stovetop

  • Backsplash

  • Countertops

  • Small Appliances

  • Fridge (inside)

  • Fridge (outside)

  • On top of the fridge

  • Cupboards (inside)

  • Cupboards (outside)

  • On top of Cupboards

  • Grout

  • Baseboards

  • Sink cleaned and polished

  • Light fixtures

  • Windows

  • Window ledges

  • Walls washed

  • Touchpoints

  • Table

  • Chairs and chair legs

  • Floors

  • Dust all ledges

  • Change garbage

  • Wash garbage can

  • Floors vacuumed

  • Surfaces dusted

  • Mirrors cleaned

  • Windowsills wiped down

  • Light switches and doorknobs wiped down and sanitized

  • Baseboards, Heaters, window frames and doorframes dusted

  • Tidying up

  • Vacuum couch

  • High dusting

  • Dust all surfaces

  • Walls

  • Touchpoints

  • Under furniture

  • Tidy

  • TV screen

  • Windows

  • Mirrors

  • Window sills

  • Floors

  • Baseboards

  • Change garbage

  • Wash garbage can

  • Dust surfaces

  • Windows

  • Window sills

  • High dusting

  • Walls

  • Baseboards

  • Change garbage

  • Wash garbage can

  • Touchpoints

  • Floors

Stairwell/Entryway

  • Stairs

  • Risers

  • Walls

  • Touchpoints

  • Under mat

  • Windows

  • Window sills

  • Dust all surfaces

  • High dusting

  • Baseboards

  • Floors

  • Mat

Bathrooms

  • Toilet (bowl and outside)

  • Sink

  • Vanity

  • Mirrors

  • Shower(walls, floor, shelves, and glass)

  • Bathtub

  • Light fixtures

  • Walls

  • Touchpoints

  • Grout

  • Floors

  • Cupboards (inside)

  • Cupboards (outside)

  • Window ledges

  • Windows (inside)

  • Dust all ledges

  • Baseboards

  • Change garbage

  • Wash garbage can

FAQ

Can I reschedule my regular maintenance cleans?

Yes, rescheduling a scheduled cleaning will not affect the reoccurring cleaning arrangements, unless requested and there is availability. To avoid a $25 rescheduling fee please provide notice within 3 business days.

Something came up - can I cancel my scheduled cleaning?

Yes, please provide notice within 3 business days to reschedule/cancel your scheduled cleaning to avoid a $25 fee.

What forms of payment do you accept?

All clients can make payments by cheque, cash, and E-Transfers. All payments are due at the time of the service. Regular scheduled clients can provide post-dated cheques in advance if they prefer. A fee of $35 is applied to all returned checks (insufficient funds). Late fees will accrue on outstanding balances.  Submit E-Transfer to info@voilasj.com

How will Voila! employees enter my home to clean?

In order to ensure uninterrupted service and avoid a lockout fee of $35 we ask our clients to provide reliable access to their residence.  Prior to arrival we require you to specify the entrance, security code (if applicable) and key. All keys are coded by color and kept in a secure lockbox in our Voila office. All Voila employees are insured and bonded.

Can Voila! remove my recycling?

Voila would like to offer our customers the option to have their recycling removed for a small additional fee. The fee will differ for each client depending on the amount of recycling and if we need to sort the paper, plastic, cardboard & bottles.

Should I leave a tip?

As with many service professionals, tipping is greatly appreciated. A gratuity or a pleasant note is a great way to tell the team you appreciate their hard work.

I'm not satisfied with the quality of service provided. Do you have a quality assurance policy?

If the client is not satisfied in any area of service Voila provided, please notify us within 24 hours.

In the case of unsatisfactory cleaning, we will re-clean the area at no additional charge. 

Does Voila have a Covid -19 Policy?

Yes, all our customers are required to fill review and sign off on our COVID-19 policy prior to the scheduled cleaning.