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Voila! Cleaning Services Ltd

Policies and Procedures

Please read our below policies and procedures carefully.

 

Select yes or no to confirm that you have read and agree to Voila! Cleaning Service Ltd Policies and Procedures. 

Rescheduling/Cancelling Cleans: If you need to reschedule or cancel your cleaning service, we require a notice of at least 3 business days to avoid a rescheduling/cancellation fee of 40$. If less than 24hrs notice is given, you will be charged the full rate of your scheduled clean. To reschedule or cancel a cleaning service, please contact us at info@voilasj.com or by phone: 1-(506)-647-0504.
What forms of payment do you accept? All clients can make payments by cheque or E-Transfers. All payments are due at the time of the service. Regular scheduled clients can provide post-dated cheques in advance if they prefer. A fee of $35 is applied to all returned checks (insufficient funds). Late fees will accrue on outstanding balances. Submit E-Transfer to info@voilasj.com
If I'm a new customer or I want to set up a one time cleaning do you require a deposit? Yes, we require a credit card on file or 50% deposit prior to the scheduled cleaning.
How will Voila! employees enter my home? In order to ensure uninterrupted service and avoid a lockout fee of $35 we ask our clients to provide reliable access to their residence. Prior to arrival we require you to specify the entrance, security code (if applicable) and key. All keys are coded by colour and kept in a secure lockbox in our Voila office. All Voila employees are insured and bonded
Do you have a quality assurance policy? What am I required to do if I'm not satisfied with the quality of service provided. If the client is not satisfied in any area of service Voila provided, please notify us within 24 hours. In the case of unsatisfactory cleaning, we will re-clean the area at no additional charge.
Does Voila have a Covid -19 Policy? Yes, all our customers are required to fill review and sign off on our covid-19 policy prior to the scheduled cleaning.

Thank you!

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